Privacy Policy


This policy specifies what Syncloud does with your personal data.

What personal information we collect and store?

Syncloud collects and stores you account related information:
  • Account name
  • Email
  • Account-related operations, like login/logoff

  • Also for each activated Syncloud device we store and track following information specific to device:
  • Third level domain name associated with the device
  • Model of the device
  • MAC address associated with the device (generated at the moment of activation)
  • Internal IP Address associated with your device
  • External IP Address associated with your device (if external access mode used)
  • Flag indicating if device is live or not

  • We do not collect/analyse traffic between clients used by you and your Syncloud device, neither we have technical possibility to start doing this.

    When we collect information?

    Account related information is collected at the registration time. Device related information is collected at the moment of device registration with Syncloud account. Additionally addresses and activity flag is being sent by Syncloud device software periodically.

    Where we store information?

    Currently Syncloud is running on Amazon AWS infrastructure. Therefore data is stored in databases that are running on EC2 AWS instances. Those instances are located in USA currently. Devices domain names and IP addresses are also stored in Amazon Route53.

    How do we use your personal information?

    We collect bare minimum of personal information that is required to provide our services. We do not use your personal information for anything other then provide service for you. Only authorized personnel can access your personal data.

    Do we share your personal information?

    Syncloud does not share your personal information with any third party partners. This does not include hosting partners (like Amazon) and other partners who assist us in providing you our service, as long as they agree to keep this information confidential.

    Third party apps disclosure

    Syncloud is a platform for easy installing third party server applications on your Syncloud device. Personal data that you provide to such third party application is not used by Syncloud. Personal data entered into third party application is subject for third party product privacy policy. Syncloud checks that privacy policies used by third party applications are following high privacy standards.